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Customer Service
From Maverick American
From Neezy
Does Neezy supply Maverick Parts?
We can supply any part for the DUC32 or SC-32 and the ML-7 rear shock. Contact us to order.
How do I send my Maverick suspension in and what happens when it gets to Neezy?
To check out how easy it is to send us your Maverick suspension and see what happens to it - click here.
Where can I get information on set-up or servicing of the DUC-32?
http://www.maverickbike.com/main/do/Manual_PDFs
What is done during a Maverick Fork Service?
Before any service work is carried out the fork is wiped clean and we check its operation. It's then stripped and all oil seals/o-rings are removed prior to cleaning the individual parts in a chemical bath. Once cleaned and dried the next step is to check the bushings for any play. If we find any we will contact you to get authorisation to fit new bushings. With bushings fitted/sized we then pop the new Wiper seals in position and fit new o-rings. Then we assemble everything in accordance with the factory procedures, put oil in the important places and make her feel lush. Next we check that all the adjusters do what they're meant to do and pump it up to match your weight and riding style and then send it back.
When using the Travel Adjust the fork is really slow in rebound - why?
When you engage the Travel Adjust you close off the standard rebound port, forcing the oil through a lower rebound port. This port has a much smaller volume, giving slower rebound for climbing. This feature allows better climbing because the greater the force over the front of the bike, the lower the fork will sink (and slowly return) preventing the front wheel from lifting, maintaining better control. The downside of this slow rebound is that you cannot really use the fork in the 4" setting for anything other than climbing. If you do, you risk injury, especially if you're going downhill as the fork will not return quickly enough and pack down.
When set in reduced travel the fork creeps back up over a period of time - what's wrong?
All Maverick forks creep up slowly when the Travel Adjust is engaged. Some take 3 or 4 minutes plus to extend whilst others take 1 to 2 minutes. As long as the fork takes longer than 1 minute to fully extend from its compressed position then it's within tolerance. Slight extension is not normally noticeable when climbing as your weight is over the front of the bike and keeps the fork compressed.
The reason for the fork extending is the escaping of oil trapped between the piston and the sealhead at any or all of the 3 main sealing points: Piston o-ring, Sealhead o-ring and piston shim. As there can be wear on the o-rings and tolerances between piston and cylinder there will be slight variation in how quickly different forks extend.
I can feel a slight 'knock' around 70mm into the travel, what is it?
At a point around 70mm into the travel the negative coil spring behind the air piston disengages from the air chamber sealhead. This disengagement can be detected (you can feel/hear a slight knock) but it's nothing to worry about. Similarly, when the fork returns you can detect the spring re-engaging the sealhead, although it is less noticeable.
What work is done on a full shock service?
Before any service work is carried out, the shock is cleaned externally. It's then stripped and all oil seals/o-rings are removed prior to cleaning the individual parts in a chemical bath. Once cleaned and dried the parts are inspected before fitting new genuine Maverick seals/o-rings. Then we assemble everything in accordance with the factory procedures, put oil in the important places and charge the damper unit with nitrogen. Next we do a leak test for nitrogen and check the rebound adjuster does what it's meant to do. Then we pop the damper into the body with some Gunna Flo and pump her up to match your weight/bike. Next we check for any air leaks before sending it back to you.
Got more questions? Email us.
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