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Warranty
Your 5th Element shock carries a one-year or 200 hour warranty from the date of purchase. Proof of performing scheduled maintenance is required to maintain this warranty. Failure to do so may void this warranty coverage. A copy of the original receipt and proof of all performed scheduled maintenance must be sent with any warranty service. Warranty will cover only defective materials or workmanship. It does NOT cover damage to the shock which has occurred from, abuse, unauthorised disassembly, improper installation, improper or lack of service, modifications, improper cable routing, low seat post damage, unauthorised oil changes or shipping damage or loss.
Your warranty is void if you have service performed by anyone other than an authorised Progressive Suspension Service Centre.
Covered
- Damage caused by defects in material or workmanship.
Not Covered
- Damage caused by misuse, abuse or neglect.
- Damage caused by improper installation, use in an improper application or use in conjunction with other devices.
- Normal wear and tear.
- Damage caused by use in racing.
- Damage caused by anything other than defects in materials or workmanship.
Frequently Asked Questions
5th Element General
5th Element Coil
5th Element Air
5th Element General FAQs
Does Neezy supply 5th Element Parts?
We can supply any external parts, springs, mounting kits, decals and air can seals. Internal damper parts are only supplied to customers with specialist knowledge of suspension servicing. Just call 0418 771 583 to order.
Why does my shock seem to have lost air every time I pump it up?
In reality, your shock has not lost air. The chamber of the shock pump including the hose, dial gauge, pump body, requires pressurized air in it to indicate a pressure. This air of course comes from your shock when you install the pump. Further, the amount of air actually required in a 5th Element shock is so small that most of the air in the shock empties into the pump. 50psi IFP pressure may read 0psi-10psi when the pump is installed!
The pressure in your shock is the reading on the gauge immediately prior to removing the pump.
To really tell if the shock is leaking air, you can dunk the shock underwater like testing for a puncture in a tube.
Why does my shock compress with virtually no resistance (undamped)?
This is caused by a lack of, or insufficient, air pressure. Also, the shaft will generally remain compressed. Check that the minimum pressure (50psi) is in the IFP chamber. If your shock has this pressure and there is still a problem, it needs to be serviced.
Why is my shock acting like a 'pogo'?
A failed or collapsed platform valve will cause the shock to 'pogo' with no noticeable compression or rebound damping. It needs a service.
Why does the shaft slow significantly during last few millimetres of extension?
This is normal as Progressive shocks have a hydraulic top-out which causes this 'slowing'. This does not indicate a problem with the shock.
Why does my shock top out with a 'clunk'?
Air may have been introduced into the oil (normally via a blown seal or by running too low a pressure in the IFP chamber). The shock can lose small amounts of oil without detrimental effects to the damping - it is only when air is introduced that a problem will occur. This will cause cavitation or foaming (aeration) of the oil, which results in inconsistent damping. It needs a service.
I think my shock is leaking, what should I do?
Many shocks are returned with no pressure in the IFP chamber. If you think you have a leak, pressurise the shock and hold it underwater - you will see bubbles if there is a leak and it's time to get a service.
Is my shock gauge working?
Most 5th Element coil shocks will need 10 or more strokes with the shock pump to achieve 100psi. If you get to 100psi with two strokes, your pump is not fitted correctly to the valve, and you are probably pressurising the pump, not the shock.
How do I send my 5th Element in for servicing and what happens when it gets to Neezy?
To check out how easy it is to send us your 5th Element and see what happens to it click here.
I have a warranty issue, how can I get my shock fixed?
In an effort to better maintain our product performance database from a warranty perspective, all warranty requirement needs are directed to Progressive Suspension Head Quarters in Hesperia, CA.
Therefore, please direct all customer warranty inquires to:
When returning your shock for any warranty or service work, include a note with your, name, address and phone number where we can reach you during the day along with a description of the problem with the shock - Enclose a copy of the original receipt and proof of all performed scheduled maintenance must be sent with any warranty service. **If you are returning a 5th coil shock remove the spring to save on shipping costs.
Note: Your warranty is void if you have service performed by anyone other than an authorised Progressive Suspension Service Centre.
5th Element Coil FAQs
How often should I get my 5th Element Coil serviced?
The recommended service interval is 200 hours of riding or annually, whichever comes first. 200 hours is about 5 hours per week so most DH riders will need an annual service whilst XC/Freeriders may need a service after 7 or 8 months.
Note: Your warranty is void if you have service performed by anyone other than an authorised Progressive Suspension Service Centre.
What is done during a 5th Element Coil Full Service?
Before any service work is carried out the shock is cleaned and hand dyno'd to check its operation. It's then stripped and all oil seals/o-rings are removed prior to cleaning the individual parts. Once cleaned and dried the parts are inspected before fitting new genuine 5th Element large and small Control Valve Quad Rings, Seal Head O-rings and wiper, IFP O-ring and if necessary, Main Piston ring. Then we assemble everything in accordance with factory procedures, put oil in the important places and bleed the air out of it. Then we pump her up and set the adjusters back to your original settings and a new set of eyelet bushes is fitted. Finally we do a leak test for air before popping it on the hand dyno to check all the adjusters do what they're meant to do and then send it back.
Where can I get information on set-up of my 5th Element Coil Shock?
Click here for PDF version of 5th Element Coil Setup Guide.
During rebound my shock makes a noise - why?
All 5th Element coil shocks make a sound similar to a dog panting during the rebound stroke. This is caused by the oil flowing back through the rebound check valve in the piston bolt. It's nothing to worry about and some shocks seem noisier than others. At the end of the rebound stroke you can also detect a slight knock at the top-out point. This is the metal on metal contact of the control valve stop plate with the sealhead at the end of the hydraulic top-out control phase. This is nothing to worry about as it's an inherent feature of the 5th Element.
5th Element Air FAQs
How often should I get my 5th Element Air serviced?
A full service is recommended after 200 hours of riding or annually, whichever comes first. 200 hours is about 5 hours per week so many riders will need an annual service whilst some may need a service after 7 or 8 months. However the aircan should be serviced every 40 hours.
Note: Your warranty is void if you have a full service performed by anyone other than an authorised Progressive Suspension Service Centre.
What is done during a 5th Element Air Full Service?
Before any service work is carried out the shock is cleaned and hand dyno'd to check its operation. It's then stripped and all air and oil seals/o-rings are removed prior to cleaning the individual parts. Once cleaned and dried the parts are inspected before fitting new large and small Control Valve O-Rings, Seal Head O-ring, IFP O-ring and Main Piston ring in the damper unit plus all the air can seals. Then we assemble everything in accordance with factory procedures (speed-up the low speed rebound to improve the small bump ride - makes shock feel less 'dead'), put oil in the important places and bleed all the air out of the damper. Then we pump her up to match your original settings. Next we do a leak test for air before popping it on the hand dyno to check all the adjusters do what they're meant to do. Finally we replace the spherical mount bearings, install the mounting hardware and send it back.
Where can I get information on set-up of my 5th Element Air Shock?
Click here for pdf version of 5th Element Air Setup Guide.
Is the air valve on the small end of the shock 'negative' air?
No, the air valve on the small end on the shock is where you pump up the IFP chamber. IFP stands for Internal Floating Piston and regulates the sensitivity of the control valve. On the air shock, this valve controls the same pressure as the valve on the 5th Element Coil Shock.
The control valve controls position sensitive compression damping. In other words, the shock senses how far it is compressed and responds with changing compression damping throughout the shock's travel. The higher the IFP pressure the sooner the control valve starts to close as the shock is compressed, increasing compression damping.
The correct normal range of pressure is 50-125psi for the 5th Element Air Shock IFP chamber and 50-175psi for the 5th Element Coil Shock chamber.
During use a little oil appears on the shock body - is this a problem?
Sometimes a small residue of 'oil' can appear on the shock body after use, especially during the first 20-30 hour of use. This is the liquid grease used during assembly of the air can. It is nothing to worry about and usually diminishes with time.
Got more questions? Email us.
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